Terms and conditions

[vc_row][vc_column][vc_empty_space height=”100px”][vc_column_text]DELIVERY

ALL GARMENTS WILL BE DISPATCHED WITHIN 10 WORKING DAYS FROM THE DATE THE ORDER IS PLACED, EXCEPT PREORDERED ITEMS WHICH ARE GIVEN SPECIFIC DISPATCH DATES BY DOREEN MASHIKA ZANZIBAR.

 

POSTAGE AND PACKAGING COSTS

ALL ORDERS WILL BE SHIPPED USING DHL EXPRESS

POSTAGE AND PACKAGING CHARGES WORLDWIDE ARE USD 40 PER 1 KG .

 

DAMAGED OR DEFECTIVE GOODS

IF ON DELIVERY, GOODS ARE FOUND TO BE DEFECTIVE THEN WE MUST BE NOTIFIED IN WRITING WITHIN 7 DAYS OF THE DATE OF DELIVERY OTHERWISE NO LIABILITY WILL BE ACCEPTED.

IN THE EVENT THAT WE REQUIRE THE RETURN OF GOODS THEN WE RESERVE THE RIGHT TO SPECIFY THE METHOD OF RETURN. IT IS AT OUR DISCRETION TO EITHER REPLACE THE GOODS OR ISSUE A REFUND.

DOREEN MASHIKA ZANZIBAR CANNOT GUARANTEE THAT PRINT PLACEMENT OR   INCIDENTALS  ON OUR GARMENTS WILL BE EXACTLY AS SEEN ON PRODUCT IMAGES, PLACEMENT MAY VARY SLIGHTLY AS ALL PRODUCTS ARE HANDMADE.

DOREEN MASHIKA ZANZIBAR CANNOT GUARANTEE THAT FABRIC COLOURS / PRINT COLOUR WAYS WILL BE EXACTLY AS SEEN ON PRODUCT IMAGES AS SEVERAL VARIABLE FACTORS (SUCH AS SCREEN BRIGHTNESS, BROWSER PROGRAM ETC) CAN AFFECT THE WAY A COLOUR IS CONSTRUED.

 

CANCELLATION OF ORDERS/RETURNS

DOREEN MASHIKA ZANZIBAR RESERVES THE RIGHT TO CANCEL ANY MULTIPLE ONLINE ORDERS PLACED OF THE SAME STYLE. FOR EXAMPLE,  IF AN ORDER IS PLACED FOR A SIZE S AND  SIZE M OF THE SAME STYLE FOR THE PURPOSE OF DECIDING WHICH SIZE FITS BEST WE RESERVE THE RIGHT TO CANCEL PART OR ALL OF YOUR ORDER. THIS IS BECAUSE AS ALL OUR ORDERS ARE HAND MADE TO ORDER IN ZANZIBAR, TANZANIA. WE ADVISE ALL CUSTOMERS WHO ARE UNSURE OF THE CORRECT SIZE TO ORDER TO CONTACT US IN ADVANCE OF PLACING AN ORDER, PROVIDE US DETAILS OF THE STYLE THEY ARE AFTER AND THEIR BUST, WAIST AND HIP MEASUREMENTS IN INCHES SO WE CAN ADVISE WHICH SIZE WOULD BE THE BEST FIT. PLEASE USE THE CONTACT FORM VIA THIS WEBSITE TO MAKE CONTACT AND PROVIDE US WITH THE REQUIRED DETAILS AS OUTLINED ABOVE.

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, PLEASE RETURN THE ITEM IN A SALEABLE CONDITION WITHIN 7 DAYS FROM THE DATE THE ORDER WAS RECEIVED WITH YOUR PROOF OF PURCHASE (RECEIPT), FOR A REFUND OR AN EXCHANGE. REFUNDS WILL BE PROCESSED WITHIN 10 – 14 WORKING DAYS.

RETURNS WILL NOT BE ACCEPTED EXCEPT BY PRIOR ARRANGEMENT AGREED WITH US AND REFUNDS/EXCHANGES CANNOT BE PROCESSED OR ISSUED UNTIL THE GOODS HAVE BEEN RETURNED AND RECEIVED BY DOREEN MASHIKA ZANZIBAR. ITEMS THAT HAVE BEEN EXCHANGED ARE NOT ELIGIBLE FOR REFUNDS. WE CAN NOT REFUND ITEMS THAT ARE NOT RECEIVED, PLEASE ENSURE THAT A RELIABLE TRACKABLE / RECORDED SERVICE IS USED TO SEND YOUR RETURN. IT IS THE RESPONSIBILITY OF THE SENDER TO TRACK ITEMS SENT TO SIKA.

CUSTOMS CHARGES THAT ARE INCURRED BY DOREEN MASHIKA ZANZIBAR FOR RETURNS ARE NOT THE RESPONSIBILITY OF DOREEN MASHIKA ZANZIBAR AND THE COST OF ANY CUSTOMS CHARGES FOR SUCH RETURNS ARE TO BE COVERED IN FULL BY THE CUSTOMER RETURNING THE UNSUITABLE GARMENT(S).

IF YOU REFUSE A SHIPMENT FROM DOREEN MASHIKA ZANZIBAR, YOU ARE RESPONSIBLE FOR THE ORIGINAL POSTAGE CHARGES, ANY IMPORT FEES THAT ARE INCURRED ON THE PACKAGE & THE COST OF RETURNING THE PACKAGE TO DOREEN MASHIKA ZANZIBAR. ANY FEES AND CHARGES INCURRED BY DOREEN MASHIKA ZANZIBAR DUE TO A PACKAGE BEING REFUSED WILL BE DEDUCTED FROM YOUR MERCHANDISE REFUND.

POSTAGE COSTS FOR THE RETURN OF UNSUITABLE GARMENTS ARE NOT THE RESPONSIBILITY OF DOREEN MASHIKA ZANZIBAR AND THE COST OF POSTAGE FOR SUCH RETURNS ARE TO BE COVERED IN FULL BY THE CUSTOMER RETURNING THE UNSUITABLE GARMENT(S).

POSTAGE AND PACKAGING COSTS WILL NOT BE REFUNDED ON ANY RETURNED ITEMS.

ONCE AGREED AND NOTIFIED, ALL RETURNS SHOULD BE SENT TO DOREEN MASHIKA ZANZIBAR HEAD OFFICE.

 

PLEASE CONTACT US VIA PHONE OR EMAIL FOR DETAILS:

TEL: +255 (78) 3084383

EMAIL: INFO@DOREENMASHIKA.COM

BY PLACING AN ORDER THROUGH DOREEN MASHIKA ONLINE BOUTIQUE YOU ARE AGREEING TO THE TERMS & CONDITIONS OUTLINED ABOVE, PLEASE ENSURE YOU HAVE THOROUGHLY READ AND UNDERSTOOD THESE TERMS & CONDITIONS PRIOR TO PLACING AN ORDER.[/vc_column_text][/vc_column][/vc_row]